El Siete Formación
Product: CSG-360
Sector: Training
Company communication, inside the company
Announcements with read confirmation, tasks, reminders, chat, email and WhatsApp inside the same system your team already works in.
What it includes
- Announcements
- Tasks
- Reminders
- Internal Chat
- Webmail
- WhatsApp Business
- Suggestion Box
- Frequently asked questions (FAQs)
The internal communication tools that keep your team aligned, inside the system itself rather than scattered across five different apps. Company announcements appear on every employee's dashboard with read confirmation, so you know who has seen them and who has not, and "that email never reached me" stops being an argument.
Tasks are assigned with their deadline and reminders, and the person in charge sees the status of everything without chasing anyone. Reminders are scheduled once and arrive by notification and email on the right day, which is exactly what renewals and expiry dates need. Internal chat is one click away on any screen for quick questions, and corporate email is read and answered without leaving the system, with the customer or the document right there.
Outwards, WhatsApp messages and templates are sent from the application itself through the official WhatsApp Business API, so the conversation with the customer stays with the company and not on an employee's personal phone. And the suggestion box gives a proper channel to the ideas of the people closest to the day-to-day work.
Internal communication
No more "that email never reached me"
Company announcements appear on every employee's dashboard when they log in, with read confirmation. So you know who has seen them and who has not, which is exactly what a mass email cannot tell you.
It is for whatever must get through: a change of hours, a new policy, a maintenance notice, the holiday shutdown. Each announcement carries its type and status, targets the right people and leaves a record.
The difference from email is not the format: email is read by whoever feels like it, this is logged. When somebody says they did not hear about it, the answer is in the system.
Tasks and reminders
What gets asked in passing is forgotten; what gets assigned is not
Tasks are assigned between colleagues with a deadline, a description and a reminder. Everyone opens their list and knows what is due today, and the manager sees the state of everything without asking one by one.
Reminders cover the other case: what is nobody's task but cannot be forgotten. A contract renewal, an expiry date, a call three weeks from now. They are scheduled for the date and time you choose (recurring too) and alert by notification and email.
And because these tasks live in the same system as customers, projects and documents, they hang from whatever they relate to: the task about an invoice sits on the invoice, not on a separate list where nobody connects it to anything.
WhatsApp Business
Talk to customers on the channel they actually answer
WhatsApp messages and templates are sent from the application through the official WhatsApp Business API, not from an employee's phone. The conversation stays logged in the system, attached to the customer and visible to whoever has permission.
It covers what email cannot: confirming an appointment, warning that the technician is on the way, reminding a due date, sending a tracking link. And each message's status (sent, delivered, read) is in plain view.
Using the official API matters for two reasons: templates are approved and work without risk of being blocked, and the number belongs to the company. When a rep changes phones or leaves, the conversation with the customer stays where it was.
What it includes
Communication and productivity
8 modules
Announcements
A company announcement board that appears on every employee's dashboard when they log in, with read confirmation.
Tasks
Tasks assigned between colleagues with a deadline, a description and a reminder, attached to whatever they relate to.
Reminders
Scheduled alerts for whatever date and time you choose, one-off or recurring, delivered by notification and email.
Internal Chat
Instant messaging between system users, on a floating button available from any screen.
Webmail
An email client built into the application, with accounts per site and per user.
WhatsApp Business
Send WhatsApp messages and templates to your customers from the application, through the official WhatsApp Business API, with the conversation logged in the system.
Show the remaining 2 modules
Suggestion Box
An internal channel for employees to submit improvement proposals, with their type and their handling status.
Frequently asked questions (FAQs)
Publish your company's frequently asked questions organised by category and share them with a QR code: the customer scans and sees the answer straight away, in their language and on their phone.
Success stories
Companies already using it
Grupo Inverdama
Product: CSG-360
Sector: Services and maintenance
M&G
Product: CSG-360
Sector: Cleaning and facility services
Edificam
Product: CSG-360
Clearing things up
Frequently asked questions
Answers to what we get asked most.
Will I know who has read an announcement?
Yes. Announcements are published on every employee's dashboard with read confirmation, so you know who has seen it and who has not.
Can I message customers on WhatsApp from the system?
Yes, through the official WhatsApp Business API. Conversations are logged in the system rather than on each employee's personal phone.
Does internal chat replace personal messaging groups?
That is the idea. Chat sits on a floating button available from any screen, so asking a colleague something does not mean switching apps. Work conversation stays inside the company, which is where it needs to be the day that person no longer works here.
Can recurring reminders be scheduled?
Yes, for whatever date and time you choose, one-off or recurring, alerting by notification and email. They cover what is nobody's task but cannot be forgotten: a contract renewal, an expiry date or a call three weeks from now.
Can I publish frequently asked questions for my customers?
Yes, organised by category and shared through a QR code: the customer scans and sees the answer straight away, in their language and on their phone. Each question can be public or internal only, and visits and ratings tell you which are consulted most and which are badly explained.
Can corporate email be read inside the system?
Yes, with accounts per site and per user. It is read and answered from the application itself, with the customer, document or opportunity one click away, instead of hunting in another window for who that email was about.