The Consiga innovation plan: growth and technology
Our innovation plan has been awarded funding by IGAPE, the Galician Institute for Economic Development, solid backing for where we are taking the platform.
Consiga Soluciones 4 min read
CONSIGA's Innovation Plan has been awarded funding by IGAPE, the Galician Institute for Economic Promotion, real backing for where the company is heading. The grant means we can put our plans into practice properly, with the resources in place to carry out every activity on the schedule.
What the Innovation Plan sets out to do
The point of CONSIGA's Innovation Plan is to change the company from the inside, to improve profitability and open up new markets, industry above all. The plan rests on three areas:
1. Better processes: putting artificial intelligence to work
One of the foundations is making our customer support more efficient. That means automating and digitalising with advanced technology, artificial intelligence included, so we can:
- Improve the ticketing system.
- Offer a faster, sharper 24/7 service.
- Cut response times and raise customer satisfaction.
Working with technology like this keeps us at the front of the sector, gives users a better experience and makes us more competitive.
2. Growing the business: a strategy for industry
The second focus is rethinking our commercial strategy so we can get properly into the industrial sector. To do that we are concentrating on:
- Working with customers and technology partners who strengthen what we can offer.
- Looking at new sources of funding that support steady, sustainable growth.
- Standing apart in a crowded market, through innovation and by fitting what the sector actually needs.
This is how we intend to become a name that counts in technology for industry, and to keep growing without losing our footing.
3. Reorganising: a sharper team and sharper processes
For any of this to work, we are reorganising internally so that the activities that matter most get the most out of us. That covers:
- Sharpening the commercial team and its processes.
- Bringing the organisation into line with the new strategic goals.
- Building a more flexible, more efficient structure that can move with the market.
Reorganised this way, CONSIGA is stronger internally and can react faster when the sector shifts.
What the plan will change
Putting this into practice will make us more competitive and more efficient internally, and it will show for customers and partners too. The main gains:
- Better service, through automation and processes that work properly.
- Reach into new markets, with a clear plan for industry.
- An organisation that is leaner and pointed at the right goals.
A future built on innovation
The grant from IGAPE, the Galician Institute for Economic Promotion, is a significant step in how we grow and modernise. At CONSIGA we are committed to innovation, to doing things well and to moving with the market.
This Innovation Plan is a step into the future, and it keeps the company at the front on technology and on strategy. We are confident it will let us keep growing and keep giving our customers the best service we can.
