A successful innovation plan, backed by IGAPE
We have spent the past year on an ambitious innovation plan funded by IGAPE, the Galician Institute for Economic Development. This is what came out of it.
Consiga Soluciones 3 min read
We have spent the past year on an ambitious innovation plan, funded by the Galician Institute for Economic Development (IGAPE), aimed at reshaping how we work, making us more competitive and opening new ground to grow into.
It has moved the company forward on two fronts: it let us rebuild our internal processes, and it opened doors in the market that leave us better prepared for what comes next.
What we set out to do, and did
Over the year we worked on several areas that have changed our strategy for good:
- Studying innovative technologies in order to redefine how our business runs.
- A pilot deployment of advanced automation in customer support.
- Exploring new routes to market, both through existing customers and through partnerships with technology providers.
- Specialist advice on funding, to map out a new line of business.
- Rebuilding the sales side, to reach the market better and serve customers properly.
The hard parts, and what came out of them
Along the way we ran into real challenges, and the whole team learned from them:
- Challenge 1: bringing in new technology to become more competitive.
- Result: a new model for entering the industrial sector.
- Challenge 2: cutting out work that adds nothing and improving efficiency.
- Result: an AI-based customer support solution and a stronger sales operation.
- Challenge 3: setting a strategy the organisation can sustain.
- Result: a service that stands apart and a markedly better experience for customers.
A turning point
The innovation plan has done more than tick off objectives: it has made us rethink where we are going. We have strengthened internal processes, made better use of our resources, opened new lines of business and, above all, confirmed that innovation is what drives our growth.
Today the company is more solid, the team better prepared, and the road towards digital transformation and new markets is clear.
None of it would have happened without our team, who showed commitment and adaptability at every stage. Nor without the support of IGAPE, whose role is what allows companies like ours to keep growing and creating value in Galicia.
We look ahead with real enthusiasm, knowing this plan is only the start of a stretch of sustainable growth, steady innovation and commitment to our customers and to where we come from.
If you want to know more about how we work, about our software or about working together, get in touch. We would be glad to hear your ideas.
