Machinery
An inventory of machines and equipment, yours or your customers', with location, serial number, warranty, running hours and full service history.
The history is not filled in separately: it writes itself with every closed work report. Each visit records what was done, who did it, which parts were fitted and which issues were found, so the machine record reflects its real life without anyone spending time maintaining it.
That turns the inventory into something you consult before deciding. When a customer asks whether it is worth repairing a unit again, the answer stops being a hunch: the accumulated maintenance cost, the breakdown frequency and what was replaced last time are all there.
And in the other direction, it tells you which models give trouble and which do not, the information you would want before buying the next twenty.
The record
Every unit, with its identity and its location
The inventory covers your own machines and your customers', which are two different cases and are better kept together: a maintenance company needs to know where each installed unit is, and a manufacturer needs to know what sits on each line.
- Identification: manufacturer, model, serial number and installation date.
- Location: which customer, which site and which specific area it is in.
- Warranty, with its type and expiry, which is what decides who pays for a repair.
- Running hours or counters, for maintenance planned by usage rather than by calendar.
- Technical documentation: manuals, diagrams and datasheets, to hand for whoever is standing in front of the unit.
That last point solves a classic waste of time: the technician who arrives without the wiring diagram because it was on the computer of whoever installed it six years ago.
The history
It writes itself with every closed report
This is the difference between an inventory and a history. An inventory says what units exist; a history says what has happened to them, and it only stays current if nobody has to spend time keeping it current.
Every closed work report leaves on the machine record what was done, who did it, how long it took, which parts were fitted and which issues were found. Nobody transcribes anything.
That is why it works. Histories that have to be filled in separately survive three months and are then abandoned, and two years later they are useless because the gaps fall exactly on the jobs that mattered.
Repair or replace
The question only a service history can answer
When a customer asks whether it is worth repairing again, an honest answer needs three figures almost nobody has together: how much has already been spent on that unit, how often it breaks down and what was replaced last time.
With accumulated maintenance cost per machine, that conversation changes completely: it stops being the technician's opinion and becomes a comparison between what the next repair will cost and what the unit has been costing.
And in the other direction
With several units of the same model, the history tells you which ones give trouble and which do not. It is the information you would want before buying the next twenty, and the only way to get it is to have recorded the previous three years properly.
Clearing things up
Frequently asked questions
Answers to what we get asked most.
Does it cover both my own and customer machines?
Both, and it is useful to keep them together: a maintenance company needs to know where each installed unit is at its customers, and a manufacturer needs to know what sits on each line. The record is the same; the location changes.
Does the history have to be filled in by hand?
No, and that is the point. Every closed work report leaves on the record what was done, who did it, the time, the parts fitted and the issues found. Histories that have to be maintained separately get abandoned after three months.
Can I tell whether to repair or replace?
Yes, using that unit's accumulated maintenance cost, its breakdown frequency and what was replaced last time. The conversation stops being the technician's opinion and becomes a comparison between the next repair's cost and what the machine has been costing.
Can I keep technical documentation on the record?
Yes: manuals, diagrams and datasheets stay accessible from the machine itself, including on the technician's phone. It solves the wasted trip of reaching the unit without the diagram because it was on the computer of whoever installed it.
Field service and after-sales
Digital work reports with forms built to your needs, a mobile app for technicians, on-screen customer signature and invoicing with no waiting.
Field Workers Mobile App
Technicians carry their working day on their phone: the day's jobs on a map, the customer and machine information before ringing the bell, and the work report closed on the spot.
View moduleEvents
Visual scheduling of jobs on a calendar, with technician and vehicle assignment and each person's workload in view.
Issues
Issues the technician spots during a job are logged and followed through until they are fixed.
Work Areas
Split the customer's site into areas with their own questions and checks: a floor, a washroom, a green space, a route, a building or a playground.
Workshop Services
Complete management of workshop repairs: equipment intake, diagnosis, quote to the customer, repair and handover, with time logged and spare parts recorded.
View moduleWork Reports
Digital work reports with forms you configure yourself: each service type has its own questions, with the mandatory ones flagged so a report cannot be closed half done.
View module